Have we let you down ?

Even with the best of intentions at times we will fail to meet your expectations.

We hope that we can resolve any problems you may have informally and quickly. However if this is not possible you should in the first instance speak, email or write to our Head of Compliance, Keith Lyall on 0121 260 0212. We promise to deal with your complaint openly and to keep you fully informed at all times.

If you would like a copy of our formal complaints procedure, please email us.

In the unlikely event that we are unable to resolve your issues you have the right to seek redress from the Legal Complaints Service.