Have we let you down ?

Even with the best of intentions at times we will fail to meet your expectations.

We hope that we can resolve any problems you may have, including any with your bill, informally and quickly. However if this is not possible you should in the first instance contact our head of compliance, Keith Lyall, by writing to our registered office address, or by telephone on 0121 260 0212, or by fax on 0121 260 0244 or by email. We promise to deal with your complaint openly and to keep you fully informed at all times.

If you would like to discuss our complaints procedure further please contact Keith Lyall.

In the unlikely event that we are unable to resolve your issues you have the right to seek redress from the Legal Complaints Service who can be contacted at Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire, CV32 5AE or on 0845 608 6565.